Q: Is there a charge for animals?
A: Yes, there is an additional $50 charge which could be more or less. This depends on the amount of additional cleaning required.
Q: What is a "Dry Run"?
A: A Dry Run or Drive On is just the term that we use if there is a scheduled clean and the cleaner is at the property and turned away for whatever reason. This is a charge of $30 per cleaner.
Q: What happens when you get to a property that requires extra cleaning?
A: Any property that requires extra care to clean, with either additional cleaning or cleaners, will be communicated and charged accordingly.
Q: What happens if I have an emergency clean?
A: We understand life can come fast. If we are available, we will address same day calls. Sometimes this will be an additional charge up to double Standard Charge.
Q: We have one Guest leaving late on the same day a Guest is arriving, what does it take to get the property ready?
A: We can accommodate this situation, but it requires additional cleaners and will be charged accordingly.
Q: Is there a charge to clean at night?
A: Yes, Our normal operating hours are from 9am - 5pm if a clean requires cleaners in the late evening or early morning there will be an additional charge.
We charge an additional $25 - $50 charge to go to a different home to do laundry in order to clean a property. After alerting the Management.
We charge an additional $25 - $50 charge to wash all dishes by hand in order to clean a property. After alerting the Management.
We charge an additional $25 - $50 charge if AC is not working in order to clean a property. After alerting the Management.
Cleans can not be performed with this situation. This results in a Dry Run charge and the clean will have to be rescheduled by Management. After alerting the Management.
Q: Do the Cleaners keep whatever is in the house?
A: No, The Cleaners will not keep Lost & Found items. They will put items near entry door or on counter top so that it is visible. Although, food items are all discarded unless indicated not to be.
Q: What happens if a Customer is unsatisfied with a Service?
A: We ask that the Guests or Management reach out to First Impressions with an email within 24 hours of the clean to ensure satisfaction. If the cleaners missed an item and are called back within 24 hours there is no additional charge. If a Guest complaint is not valid there maybe an additional $30 charge.
Q: Do you throw away stained Linen?
A: No, Similarly to Lost and Found we will leave items near entry door or on counter top so that they are visible. If management approves, we will use bleach.
Q: Can you wash comforters?
A: We do not recommend washing comforters in houses. If the Cleaners are required to go to the Laundry mat, there is an additional $25 charge along with the cost of the Items Laundered.
Copyright © 2025 First Impressions Cleaning Services - All Rights Reserved.